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DSTV Error Codes, Meaning And How to Clear it

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A lot of people go through hell just to figure out what is actually wrong with their DSTV. They will just be staring at their Television showing them that they have ERROR E04, E05 etc. I am just about to solve your DSTV problem with this post just like the way I wrote on the way to check your DSTV Account balance online, you can know the error codes and know how to clear it through this post.

Error codes are computer codes installed in the DSTV to enable users to know the exact problem. When you see the error codes, you don’t have to be alarm, just know the meaning of the codes, work on the way to clear it and bingo, your dstv is back.

Below are the meaning of the error codes.

E04 – Please insert Smartcard: Your smartcard might have been inserted incorrectly or in the incorrect slot. Remove the Smartcard, wipe with a soft dry cloth and re-insert. If message reappears, reboot. If problem persists then the decoder and/or the Smartcard might be damaged and must be tested
E05 – Unknown Card: The incorrect Smartcard is inserted or the Smartcard might have been inserted incorrectly or has collected dust. Remove the Smartcard, ensure that it is free of dust and re-insert it with the chip facing downwards and the arrows facing the decoder. Reboot the decoder.
E07 – Checking Smartcard: The decoder is checking the Smartcard. If the message is still displayed after 30 seconds remove the Smartcard, wait for the error code and re-insert the Smartcard.

If E07 reappears, reboot your decoder. If E07 reappears, the decoder/Smartcard might be damaged and should be brought in for testing.
E08 – CA Module failure: The Control Access module is malfunctioning. Please have your decoder tested.
E14 – Service is Currently Scrambled
E16 – Service is currently scrambled
E17 – Service is currently scrambled
E18 – Unknown Smartcard
E19 – Service is currently scrambled
E30 – Service is currently scrambled
E32 – Service is currently scrambled
E34 – Service is currently scrambled
E35 – Service is currently scrambled
E37 – Service XX is reserved for future use
E38 – Service is not currently running
E39 – Locating Service


E42 – Parental Control Lock: The service/event has been blocked by parental control. Enter your PIN or call your nearest MultiChoice Contact Centre if you have forgotten your PIN.
E45 – Service not authorised: The satellite dish is not receiving a signal. This might be caused by bad weather – either where you live or where the signal originates from (Randburg, UK etc). Your installation may, however, need checking.

After manually trying to solve the above code errors and it didn’t work, you can clear the error online.

How Can I Clear my DSTV Error online? 

  • You can do that by registering in the DSTV Self care center,
  • At the right hand side of the page, you will see a form like the this below

  • Insert the smart card card, the error code displayed on your television and the character displayed on the form
  • Click on the Clear Error

By doing that, you have been able to clear your dstv error codes.

If you have any question to ask concerning DSTV or any other post on this blog, you can use the comment form below.

It will be lovely if you drop a comment, like and share the post with your Facebook friends

Cheers

The post DSTV Error Codes, Meaning And How to Clear it appeared first on Naija Tips.


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